Terms and Conditions for hearing aid purchases
For your information we reproduce below a copy of the terms and benefits that apply to all our hearing aid sales. A copy of these terms and benefits will be provided with your order documentation:
All quotations are made and orders accepted subject to the following terms and benefits and are in addition to your statutory rights which remain unaffected. The term “hearing aid” refers to monaural or binaural fittings.
1) YOUR GUARANTEE
a) In accordance with the terms of the guarantee provided by the manufacturer of your hearing aid we undertake to make good, free of charge by repair or replacement, defects which under proper use may appear in your hearing aid within the “Warranty Period” stated on the purchase order form. Commencing from the date that your hearing aid has been delivered and fitted. Liability for damage arising from misuse or attempted repair by persons other than those authorised by the hearing aid’s manufacturer is specifically excluded from the guarantee.
b) In accordance with industry best practice that there should be assigned to you, wherever it is possible to do so, the benefit given to EasyFit Hearing Aids Ltd of any guarantee provided by a manufacturer for the hearing aid supplied to you. EasyFit Hearing Aids Ltd, insofar as it is possible to do so, whether at law or otherwise, hereby assign to you the benefit of any such guarantee.
c) In order to ensure that you are able to benefit fully from the guarantee provided by the manufacturer to EasyFit Hearing Aids Ltd, we undertake to provide you with all reasonable assistance (at no additional charge to you) in taking advantage of the guarantee provided by the manufacturer in respect of the hearing aid supplied to you (whether the guarantee is assigned or not) if your hearing aid requires repair or replacement as appropriate.
2) REHABILITATION CONSULTATION
With the fitting of every new hearing aid, a period of rehabilitation is necessary. As part of our continuing aftercare service, we undertake to offer a further personal consultation within 6 weeks of the delivery and fitting of your hearing aid, at no additional charge to you. This consultation is to assess your progress and to offer any further assistance that may be required. It may be arranged at the time of fitting of your hearing aid but may also be arranged by contacting us at the address or telephone number given on your “fitting receipt” form.
3) 60 DAY MONEY BACK GUARANTEE
Your hearing aid is supplied to you with the full benefit of our 60 Day Money Back Guarantee of Satisfaction. If you are dissatisfied with your hearing aid, you may return it to us within 60 days of the date of fitting. We will refund the price of the hearing aid and professional services in full. Your rights to obtain a repair or replacement of your hearing aid in the event of your being supplied with a faulty hearing aid are not restricted.
4) FURTHER IMPORTANT INFORMATION
All Hearing Aid Dispensers employed by EasyFit Hearing Aids Ltd are registered with The Health and Care Professions Council (HCPC)
The HCPC is a regulator that protects the public. They maintain a register of health professionals who meet HCPC standards for training, professional skills, behaviour and health. The HCPC regulates health professions e.g. chiropodists, clinical scientists, hearing aid dispensers, paramedics, physiotherapists, radiographers, and speech and language therapists. All regulated professions have at least one professional title that is protected by law, including those shown above. This means, for example, that anyone using the titles 'physiotherapist' or 'hearing aid dispenser' must be registered with the HCPC. It is a criminal offence for someone to claim that they are registered with the HCPC when they are not, or to use a protected title that they are not entitled to use. The HCPC will prosecute people who commit these crimes
The HCPC register can be viewed at:
Hearing Services in Kent, Sussex and south-east London via home visits, or at a retail outlet in East Dulwich or our base in Tonbridge.
We want every patient of Easyfit Hearing to feel important, understood, reassured and pleased about their interaction with the company.
Accordingly we promise to create a personalised hearing solution to enable you to hear better in all listening situations with the most discreet hearing aids available that are suitable for your hearing loss.
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